Claims Adjuster (French Construction)

Background:

Armour is a growing and dynamic business operating in the global insurance and reinsurance market, focusing on the United States, UK, Continental Europe and Bermuda. With c.95 UK staff and a flat structure, you will have exposure to and work closely with senior management.

We work closely with institutional Investors to a large fund made up of a number of leading blue chip investors, foundations and companies. Currently with multi UK offices including London, Cirencester and Leeds, we have ambitious expansion plans and look to recruit determined and enthusiastic people to our hard working team.

Key role purpose:

This is a new permanent full time post created to work on a portfolio of business within the area of French Construction insurance (Dommages-Ouvrage, Décennal, GFA, etc.). You will be responsible for handling and resolving technical and complex claims with high exposure risks to Armour’s agreed standards and authority levels whilst maintaining excellent customer-client relationships. This includes determining case strategy, analysing liabilities and setting appropriate reserves, negotiating settlements, dealing with customers effectively, liaising with the finance team on payments and providing management reporting on claims development.

Key tasks and objectives:

1.Provide claims handling on French Construction claims in compliance with Armour Claims handling procedures, client SLA and within agreed authority levels, including accurately capturing and updating claims data/information in line with best practices.

2.Apply knowledge/judgement to determine liability by gathering and analysing relevant facts; utilising applicable law; establishing basic principles of negligence and determining existence of coverage and its applicability to claims presented.

3.Work to reach a timely resolution to claims by developing case strategy, including developing a case evaluation and escalating issues as appropriate.

4.Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.

5.Negotiate settlement of claims by establishing appropriate negotiation strategy and utilising available tools and resources within authority limits; knowing when to escalate due to severity and complexity.

6.Ensure customer service by proactively communicating information; responding to inquiries and following customer protocols.

7.Deal effectively with litigation by liaising with internal legal counsel within the approved panel where applicable; establishing litigation plan and budget; coordinating defence activities; continuously reviewing the potential for settlement with claimant; reviewing litigation expenses and authorising payments.

8.Effectively control expenses by working within vendor approved networks and managing scope of work assigned to outside contractors.

9.Ensure legal compliance by following French laws, regulations and internal controls, including those on confidentiality, identifying and raising fraud concerns if necessary.

Key technical skills, knowledge, professional qualifications required:

1.Fluent in French essential. A high level of proficiency in English (both written and verbal) would be required for this role.

2.Minimum of 2 years’ experience in a similar claims adjusting role gained within the French insurance market.

3.Ideally degree educated with insurance or legal qualifications.

4.Knowledge and experience of the property and insurance market.

5.Accurate, reliable, with excellent attention to detail and an analytical approach.

6.Production of high quality written work essential.

7.Understanding and experience of regulatory issues.

8.Experience in French Construction insurance recovery an advantage.

Key personal skills required:

1.Resilient and flexible, with the ability to adapt to work to short/changing deadlines.

2.Excellent communicator with the ability to effectively and confidently manage multi-party relationship and complex claim negations.

3.Self-motivated and able to motivate others.

4.Ability to maintain excellent relationships with colleagues and customers.

5.Maintain professional and technical knowledge through training, networks and professional qualifications.

Special requirements:

1.A requirement to work from different office locations and to travel to customer sites may be required.

2.This role is subject to a background criminal record check, and will be subject to a Basic DBS check. Having a criminal record will not necessarily prevent you from gaining employment with us. We deal with these situations on a case by case basis, and in accordance with the guidelines set out in the Rehabilitation of Offenders Act.

Benefits

  • Circa £35k depending on skills and experience

Requirements

  • Insurance, French Construction
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